ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

criticalGovernance: “Knighton Manor Limited has not had a registered manager in post for the regulated activity 'personal care' since November 2015.”
criticalMedication management: “People's representatives informed us that medicine errors had occurred when their relative commenced with the services of Knighton Manor Limited...medicine had not been administered and in some instances the incorrect dose had been given.”
moderateRecord keeping: “People's records and care plans did not clearly identify the services being commissioned and the hours allocated to ensure people's needs were met.”
moderateCare planning: “People's initial assessments who resided within the supported living complex did not fully reflect people's need and recognise the promotion of their independence and choice.”
moderateComplaints handling: “People using the services and their representatives who resided with the supported living complex were not familiar with the complaints policy and procedure.”
moderateCommunication with families: “They had been provided with very limited written documentation about the services to be provided by Knighton Manor Limited. They informed us that a majority of information had been provided verbally.”
moderateConsent / capacity: “People's assessments of their needs had not taken into consideration their capacity to make informed decisions about key aspects of their care.”
moderateStaff competency: “They told us that their relative's assessment had identified that they displayed behaviour that challenged...staff struggled to provide the appropriate support.”
minorSupervision / appraisal: “The manager acknowledged supervisions did not take place as often as they would like them to be, and that a programme for supervisions for the year was being put into place.”
minorPerson-centred care: “People's care plans however did not reflect people's goals and aspirations, and the role of staff in providing the necessary support for these to be achieved.”

Inspection reports (3)