CCAH is a newly registered domiciliary care agency rated Good across all five key questions on its first CQC inspection in January 2024. The service demonstrated safe medicines management, robust recruitment, person-centred care planning, and effective governance with no areas of concern identified.
Strengths
· Medicines managed safely with regular competency checks on staff administering medicines
· Robust recruitment procedures with pre-employment checks carried out on all staff
· People received personalised, person-centred care with involvement in developing and reviewing their care plans
· Staff knew people well, treated them with dignity and respect, and promoted independence
· Effective governance framework with audits identifying and driving improvements
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood