critical“Some plans had not been completed at all, despite care having started. Others were partially completed but still did not contain all of the important information for staff.”
record keeping
1 finding
critical“Risks to people being supported had not been identified and assessed appropriately. People did not have personal risk assessments relevant to their particular needs.”
governance
1 finding
critical“There were no regular, planned checks or formal audits being carried out, other than an infection control audit.”
medication management
1 finding
moderate“Medicine administration records were used to record whether people had taken or refused their prescribed medicines. At present, these were not audited to ensure records were accurate.”
staff competency
1 finding
moderate“The provider did not currently complete any competency checks on care staff. These were being planned and were included on the service's current improvement plan.”
supervision appraisal
1 finding
moderate“Formal supervision meetings with staff had been introduced by the care manager earlier this month; 4 care staff (out of a total of 20) had been supervised by the time of our visit.”
person centred care
1 finding
critical“Another person said they had not seen a care plan and had not been involved in writing one. We looked at their care plan, which was incomplete.”