Agency profile · CQC 1-14909057191

Be Happy Support Registered Office

Provider

Be Happy Support Limited

Telford and Wrekin · West Midlands · Active since 30/0

GoodHome-care★ Owner-managed (director & PSC)RM: Agyemang, Kwabena

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

21/Apr/2023 - 00:00

Inspected 3 years ago

Inspection reports (1)

Medication management

: “We found handwritten entries had not always been confirmed with two staff signatures. This would help to reduce the risk of errors.”

Strengths

· People's relatives consistently praised staff, with one stating 'There should be more care companies like this one. They go above and beyond.'
· Staff were introduced to people and families before starting work, with shadow shifts to build familiarity and trust.
· Effective safeguarding systems in place; staff trained to recognise and report abuse and felt confident to speak up.
· Care plans were person-centred, detailing goals, preferences, religious beliefs and communication needs.
· Strong partnership working with health and social care professionals including GPs, district nurses and social workers.