Quinn Domiciliary Agency Limited was rated Good across all five key questions at its January 2023 inspection, demonstrating safe, person-centred support for people with a learning disability and autistic people in line with Right support, right care, right culture principles. No regulatory breaches were identified and the service showed consistent strengths in staffing, governance, family engagement and promoting independence.
Strengths
· Staff knew people well and understood how to protect them from abuse; safeguarding training was applied effectively in practice.
· No missed or late calls; rotas were well organised with backup staff available.
· Safe medicines systems in place with pharmacist-led training, competency assessments and spot checks.
· Holistic, person-centred care and support plans reflecting individual needs, aspirations and communication preferences.
· Strong staff induction, ongoing training including specialist input, regular supervision, appraisals and team meetings.