minor“There was limited guidance for staff on how to support people with identified risks and these were not always clearly linked to people's care plans.”
moderate“the provider was not routinely assessing risk of pressure sore development or the risk of malnutrition.”
medication management
1 finding
minor“Some medicines administration records did not always clearly detail all of people's medicines.”
missed or late visits
1 finding
minor“Some people felt distress when the calls had previously been late.”
end of life care
1 finding
minor“There was limited information within people's care plans regarding their end of life wishes. The provider told us they would develop care plans following our inspection.”