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Dates of assessment: This assessment was completed remotely. It started on 20 October 2025 and concluded on 11 November 2025. High Healthcare is a domiciliary care service providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the assessment there were 8 people in receipt of regulated activity. This was the first assessment of the service. High Healthcare provided a well-led, person-centred domiciliary care service where people experienced safe, effective, caring, and responsive support. People and their relatives consistently described staff as kind, compassionate, and professional, delivering care and treatment safely and with respect for dignity. Staff were skilled and knowledgeable, supporting people to maintain independence, take part in daily activities, and engage socially, while tailoring care to individual needs. Assessments were completed in a timely manner, with people actively involved in planning their care. Staff worked closely with external professionals, including district nurses, occupational therapists, and local authority teams, ensuring care was adapted effectively to changing needs. Consent was sought appropriately, and staff understood the Mental Capacity Act. People reported receiving care from consistent staff, which promoted continuity and reassurance. Staff demonstrated a positive, compassionate culture and were supported by leaders who were proactive, visible, and responsive. The registered manager regularly communicated service values and expectations, reviewed feedback from people and staff, and embedded learning to drive improvements. Staff felt valued, supported, and motivated, and the service promoted equality, diversity, and inclusion in recruitment and ongoing employment. Policies around whistleblowing and speaking up were clearly understood and reinforced throughout staff induction and meetings. Systems to monitor quality, including call monitoring, supervisions, training oversight, and spot checks, were well established. Areas for improvement were identified around documentation, including consistently completed care plans, medication records, and provider-level audits. Addressing these areas would strengthen governance and oversight, supporting consistent high-quality care. The provider was responsive to assessment feedback and took steps to make improvements. High Healthcare delivered a safe, effective, and person-centred service where people’s individual needs and preferences were met. Staff were compassionate, skilled, and well-led, and people experienced care that promoted independence, wellbeing, and social engagement. The service demonstrated a commitment to ongoing learning, improvement, and responsive care, with governance processes continuing to develop to further enhance quality and consistency.
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