critical“There was no registered manager in post and the service had been without a registered manager since 2021.”
safeguarding
1 finding
critical“We found some historical safeguarding incidents which had not been notified to CQC... CQC had not been informed in all cases.”
missed or late visits
1 finding
moderate“They are short staffed especially at weekends. They don't phone to let you know when people are late.”
staffing levels
1 finding
moderate
“Staffing had been a challenge for the provider. They told us they were struggling to attract new staff and some packages of care had been handed safely back to the local authority.”