moderate“Where medicines were prescribed 'as required' such as painkillers or medicines for anxiety, instructions were not clear, and records not always completed.”
leadership
1 finding
moderate“The service did not have a registered manager at the time of our inspection; the manager had left the service within the previous few weeks.”
governance
1 finding
moderate“the service was not always consistently managed and well-led.”
person centred care
1 finding
minor
“not all relatives who had signed tenancies had been made fully aware of alternative options, either for the provision of accommodation or their care.”
end of life care
1 finding
minor“Some end of life care plans lacked details. The provider was aware of this and had plans in place to address this.”
other
1 finding
minor“Some relatives told us the range of activities was limited and they would like to see more offered to people.”
communication with families
1 finding
minor“The deputy manager did not have structured meetings with groups of staff”