Voyage (DCA) London West is a domiciliary care agency rated Good overall following a November 2023 inspection covering Safe and Well-led key questions, with Effective, Caring, and Responsive ratings carried forward from the previous Good inspection in 2018. No failures or regulatory breaches were identified; the service demonstrated safe practices, robust governance, and a positive, open culture aligned with Right Support, Right Care, Right Culture principles.
Strengths
· People and relatives consistently reported feeling safe and well supported, with positive relationships between staff and service users.
· Thorough recruitment process including scenario-based interviews, DBS checks, references, and a 6-month probationary period.
· Staff received 6-weekly supervision and annual appraisals, with regular staff meetings used as lessons learnt sessions.
· Medicines were safely administered, with records regularly audited and staff training kept up to date.
· Open, inclusive leadership culture with transparent management structure and clear lines of communication.
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Ensuring consent to care and treatment in line with law and guidanceGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving careGood