Hands In Harmony Home Care Services Limited, a domiciliary care agency serving 76 people in Milton Keynes, was rated Good overall at its October 2023 inspection, maintaining the rating from its previous inspection in December 2017. Only Safe and Well-led were assessed; both domains demonstrated consistent, person-centred practice with effective governance, safe recruitment, and timely care delivery.
Strengths
· People felt safe and reported positive experiences with consistent, timely staff visits
· Safe recruitment measures in place including DBS checks, identity checks and employment references
· Medicines administration accurately recorded and staff trained in this area
· Staff understood signs of abuse and how to report them
· Effective audits and call monitoring systems used to drive improvements
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles and understanding quality performanceGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood