Recruitcare Professionals Limited received a Good rating across all five key questions on its first CQC inspection in November 2015, with staff demonstrating strong safeguarding knowledge, person-centred care and a positive organisational culture. Minor shortfalls were identified in the clarity of staff recruitment records and the completion of annual audit systems, though these did not constitute regulatory breaches.
Concerns (3)
minor
Record keeping
: “Staff recruitment practices ensured that suitable staff were employed, however records of staff recruitment were not always clear.”
minorRecord keeping: “records showed that there were time delays between staff being interviewed, references being checked and DBS checks being completed.”
minorGovernance: “There were systems for annual audit of care files and staff records with dates set for their completion but these had not yet been completed.”
Strengths
· Robust safeguarding procedures well understood by staff; no safeguarding concerns raised since operational
· Comprehensive staff induction including classroom theory, practical sessions, and shadowed shifts
· Personalised, detailed care plans updated promptly in response to changing needs and service user feedback
· Strong person-centred culture with staff demonstrating caring attitudes and respect for dignity, privacy and religious beliefs
· Approachable registered manager who conducted regular spot checks, welfare visits and quality assurance interviews
Recruitcare Professionals Ltd achieved a Good rating across all five key questions at its September 2018 inspection, with two people receiving personal care. The service demonstrated strong person-centred practice, effective safeguarding oversight, and a values-driven leadership approach focused on compassionate care and staff development.
Strengths
· People described staff and registered manager as kind, friendly, punctual and flexible, accommodating same-day requests
· Registered manager frequently worked alongside staff in the field, acting as role model and checking competency
· Detailed, person-centred care plans capturing culture, religion, language, dietary preferences and mobility aids
· Strong multi-agency communication with health and social care professionals, including timely updates on changing needs
· Comprehensive induction using Care Certificate and ongoing training including end of life care, diabetes management and vital signs monitoring