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Linday Office, a Birmingham domiciliary care agency supporting 26 people, was rated Requires Improvement overall at its January 2023 inspection, with Safe and Well-led remaining at Requires Improvement due to inconsistent staff timekeeping communication, medication timing errors linked to late arrivals, and incomplete care plan guidance for complex medical conditions. Effective, Caring and Responsive were all rated Good, reflecting strong safeguarding practice, dignified person-centred care, and effective partnership working with health professionals.
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