minor“Several people told us carers often spoke in their own language when writing notes up.”
minor“Some people did refer to having difficulty in contacting the office by phone.”
person centred care
1 finding
minor“One relative told us they had helped a care worker support their relation with their mobility when a second member of staff was not present.”
missed or late visits
1 finding
minor“Some people mentioned occasions when their calls had started late or finished early, but this had now been resolved.”
staff competency
1 finding
minor“Some people mentioned a few situations where staff had not been as respectful as they would have wished, such as a care worker using their mobile phone during a visit.”