minor“some people told us that the timing of their calls was sometimes delayed by traffic and they were not always informed about delays.”
communication with families
1 finding
minor“Their administration is poor. I had a new one (carer) recently and she had to walk up and down for ages looking for my address. The company hadn't given her any directions.”
care planning
1 finding
minor“some information, for example people's life histories or likes and dislikes were sent via secure email to members of staff without being included in the care plans”
medication management
1 finding
minor“one of the family members had found a tablet left in a person's home which had indicated that medicine had not been appropriately administered”