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Date of Assessment: 3 December to 11 December 2025. The service is a care at home service, registered with the Care Quality Commission (CQC) to provide personal care to people living in their own homes. This is to help with tasks related to personal hygiene and eating. The service is also registered to provide Treatment of Disease, Disorder or Injury (TDDI) to people in their own homes. At the time of the assessment, the provider delivered personal care to 25 people but was not providing TDDI. This is the first assessment for Ellie Sunrise Healthcare Ltd. People were safe and protected from avoidable harm. The provider demonstrated a positive safety culture, with staff listening to concerns and learning from incidents. Safeguarding responsibilities were understood, and referrals were made appropriately. Risks were well managed. Managers were in the process of updating care records to ensure they were more detailed, and person centred. Care plans and risk assessments we reviewed were person-centred, and the process of updating was still on going. The environment was safe, and equipment checks were completed. Staffing levels were sufficient, and recruitment checks were robust. Staff were well-trained, supported, and described strong teamwork. Infection prevention and control measures were effective, with Personal Protective Equipment (PPE) used appropriately. Medicines were generally managed safely, but documentation for ‘as required’ medicines and stock counts required improvement; an action plan and new audit systems were in place. Governance systems were not consistently robust, but improvements were underway, including enhanced oversight and audit logs. Leaders were accessible and committed to improvement, fostering an open and supportive culture.
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