All About You Care Services Limited received a Good rating across all five key questions at its first inspection following re-registration in August 2016. The service demonstrated consistent strengths in person-centred care, staff training, safe recruitment, and quality assurance with no areas of concern identified.
Strengths
· People consistently reported feeling safe and praised staff as punctual, kind, and reliable, with same-group continuity of carers.
· Robust recruitment procedures including DBS checks, full employment history, gap exploration, and two employer references.
· Comprehensive induction training over three days followed by shadowing, with staff meeting clients during induction.
· Staff received regular training, supervision, and annual appraisals, with most working towards national care qualifications.
· Registered manager demonstrated clear understanding of MCA 2005 and DoLS requirements.
All About You Care Services Limited was rated Requires Improvement overall at its May/June 2018 inspection, with four of five key questions rated Good. The sole regulatory breach was failure to display the previous CQC rating on the provider's website and at the registered location, in contravention of Regulation 20A, which was remedied before the inspection concluded.
Concerns (3)
criticalGovernance: “The rating from the CQC inspection carried out in August 2016 was not displayed on the registered provider's website. This was a breach of Regulation 20A.”
moderateMedication management: “The temperature of the room where medicines were stored was not consistently monitored. The month the MAR record had commenced was not consistently recorded.”
minorRecord keeping: “We noted further information was required in three of the records we looked at.”
Strengths
· People felt safe and staff could clearly articulate safeguarding procedures and when to escalate concerns.
· Medicines were administered as prescribed with MAR records and stock counts matching.
· Staff were recruited safely with references and DBS checks completed prior to commencement.
· People and relatives praised the caring nature of staff; dignity and privacy were consistently respected.
· People were involved in care planning and records were person-centred, reflecting individual likes, dislikes and preferences.
All About You Care Services Limited received a Good rating across all five key questions at this July 2019 inspection, having improved from Requires Improvement in well-led and resolved a previous regulatory breach regarding display of CQC performance assessments. The service demonstrated strong person-centred care, safe staffing and recruitment practices, effective multi-agency working, and robust governance and quality assurance systems.
Strengths
· People felt safe and staff demonstrated a thorough understanding of safeguarding procedures and risk management.
· Staff were safely recruited, well trained, and consistently supported through regular supervision and annual appraisals.
· Care plans were person-centred, comprehensive, and developed in partnership with people and their families.
· The service worked effectively with a wide range of healthcare professionals to deliver holistic, coordinated care.
· People's communication needs, dignity, privacy, and equality characteristics were consistently respected and recorded.
effective: Nutrition and hydration support
Good
effective: Access to healthcare professionalsGood
caring: Dignity and respectGood
caring: Person-centred approachGood
caring: Equality, diversity and human rightsGood
responsive: Involvement in care planningGood
responsive: Complaints handlingGood
responsive: Activities and community inclusionGood
responsive: End of life care planningGood
well-led: Display of CQC performance assessment (Regulation 20A)Requires improvement