Rabiannah Care, a small domiciliary care agency supporting two people, was rated Good across all five key questions at this first rated inspection. Inspectors found safe, effective, caring, responsive and well-led care underpinned by robust recruitment, training, infection control and quality monitoring.
Strengths
· Robust recruitment checks and sufficient staffing to meet people's needs
· Safe medicines support with staff competency assessed by the registered manager
· Strong infection prevention and control practices including PPE use and COVID-19 testing
· Comprehensive risk assessments and care needs assessments contributed to by people, relatives and healthcare professionals
· Staff completed Care Certificate induction and training relevant to people's needs including MCA
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; promoting a positive person-centred cultureGood