moderate“it was not always clear what actions were taken where issues were identified. Where audits found people's care visits were shorter than the agreed times, the provider was not always able to evidence how they had investigated this”
record keeping
1 finding
moderate“the registered manager had not submitted all relevant notifications to CQC in line with their regulatory responsibility”
staff training
1 finding
minor“checks were not always fully documented. For example, we found staff did not always have a full employment history listed.”
supervision appraisal
1 finding
moderate“We received mixed feedback from staff about how valued they felt... other staff told us, "No, I don't feel supported" and "It's gone downhill, I don't feel supported now."”
care planning
1 finding
minor“people's risk assessments had not always been updated to incorporate any recommendations.”