moderate“there was no further assessment of staff's competence once they had received the initial training which was class based”
minor“there was not an explanation about what the medicines were for and one person did not have a completed risk assessment”
missed or late visits
1 finding
moderate“records showed in 2014 there were 21 recorded missed calls... some gave an explanation as, 'missed off the rota.'”
care planning
1 finding
moderate“one person told us they were concerned that staff were late in the morning because they were diabetic... This was not recorded in their care plan”
communication with families
1 finding
minor“two people told us that they were not always informed about staff changes”
record keeping
1 finding
minor“One person told us that their care plan was reviewed at least every three months... This was not supported by records held in their home”