Zanta Healthcare was rated Good overall following a focused inspection of the Safe and Well-Led key questions, prompted by concerns about care quality which were not substantiated. The main improvement needed was the analysis of accident and incident records to identify themes and trends and prevent recurrence.
Concerns (2)
moderateIncident learning: “the records had not been analysed to identify themes and trends. This meant opportunities to prevent reoccurrence and improve safety were missed.”
minorGovernance: “There were no formal feedback processes in place.”
Strengths
· People felt safe and staff knew how to recognise and report abuse
· Risk assessments were clear and staff understood individual risks
· Medicines were managed safely with staff receiving training and competency checks
· Safe recruitment practices including DBS checks prior to commencing work
· Robust infection prevention and control practices with regular audits