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Date of assessment 12 January 2026. The service is a care at home service providing support to 10 adults of all ages, people living with dementia, people with mental health challenges and people with sensory impairment. We completed an assessment on 5 June 2025, and during that assessment we found breaches in regulations and issued a warning notice. We completed this recent assessment to see if improvements had been made. During this assessment we found that the provider had made improvements and the service was no longer in breach of regulations. Care plans contained detailed information to support people’s needs and preferences, and people’s risks had been assessed and mitigated. The provider had focused on improvements in the timings of people’s visits and had systems to monitor this. Medicines were managed safely. The provider employed 13 staff. We looked at 5 staff records and spoke with 5 staff. Staff had received supervision and competency assessments. Recruitment was managed in line with legislation and good practice. Staff told us they were supported well. Comments included “We are listened to” and “This is a good place to work”.
npm run etl:reports -- --location 1-17967457619.Date of assessment 5 June 2025. The service is a care at home service providing support to adults of all ages, people living with dementia, people with mental health challenges and people with sensory impairment. This is the first assessment since it registered with the Care Quality Commission (CQC) on 8 November 2023. Parry Healthcare limited Wiltshire supported 17 people with varied needs. The provider had completed detailed care plans for people they supported. These care plans were person centred and contained details of people’s needs and preferences. People said they were supported kindly and listened to. Staff had received supervision and told us they felt supported by the provider. However, there were areas of governance that required improvement. We were not provided with the documents we requested in a timely manner and a number of records were not fully completed. This meant not all staff had a strong knowledge of the requirements of their role or the vision of the provider. Medicines were not recorded in line with national guidance. We found a breach of regulation: good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and or appeals have been concluded.
npm run etl:reports -- --location 1-17967457619.