critical“Risk management plans, to reduce the likelihood of risk occurrence required some improvement to ensure potential risks to people were clearly recorded.”
infection control
1 finding
moderate“We received comments that staff did not always wear masks when they were supporting people. We could not be assured that staff always understood their responsibilities in wearing PPE.”
missed or late visits
1 finding
moderate“Staff were not always scheduled enough time to travel between care calls. One staff was scheduled no travel time between two lunchtime calls on one day.”
staff training
1 finding
moderate“Staff did not always receive sufficient training to ensure they met people's needs. Specialist training such as diabetes was not recorded as a provider training requirement.”
governance
1 finding
critical“Quality assurance audits were not as detailed as they could be. Furthermore, they had not identified the areas of improvement we found.”
person centred care
1 finding
minor“People and their relatives were not always involved in the development of their care plan. One relative told us, 'The care plan doesn't tell you much about my relative.'”
record keeping
1 finding
minor“Staff files did not always include a full employment history or evidence of qualifications.”