Agency profile · CQC 1-1883894105

Rosie Nightingale Homecare

↗ View on cqc.org.uk⌖ See nearby

Provider

RNHS Limited

Bolton · North West · Active since 16/0

GoodHome-care★ Owner-managed (director & PSC)RM: Limbada, Rashid

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

7 years ago

23/Nov/2018 - 00:00

Inspected 7 years ago

Overview Inspections (2)Findings (1)Owner-management Methodology

Inspection reports (2)

Inspection report · 2021-10-30
Framework: KLOE · 15 pages · 75 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Rosie Nightingale Homecare was rated Good across all five key questions at its October 2018 inspection, with no breaches of regulation identified. The service demonstrated particular strengths in person-centred, responsive care and strong leadership, with only a minor communication gap noted around feeding back staff survey outcomes to the team.
Concerns (1)
- minor

Communication with families

: “The agency had responded and could describe what they had done...This had not been fully communicated back to the staff.”

Strengths

· Safeguarding policies and procedures were robust and staff could identify and raise concerns appropriately.
· Medicines managed safely with regular spot checks, audits, and innovative variable-dose recording system shared with the local authority.
· Safe recruitment practices with full DBS checks and required documentation in all reviewed staff files.
· Staff praised for being caring, kind, and going above and beyond, including supporting people with isolation and emotional wellbeing.
· Person-centred care plans reflecting cultural, religious and communication needs, meeting the Accessible Information Standard.

Inspection report · 2021-10-30

Framework: KLOE · 20 pages · 86 KB · PDF

Good

safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good

Rosie Nightingale Homecare received a Good rating across all five key questions at its first inspection since registering at its current location in January 2015. The service demonstrated strong person-centred care, robust governance and quality assurance systems, safe medicines management, and a well-supported, trained workforce.

Strengths

· Comprehensive, well-organised care and support records including detailed risk assessments and person-centred care plans
· Robust medicines management with correctly completed MAR charts, regular competency checks, and trained staff
· Strong safeguarding culture with up-to-date policies, trained staff, and clear whistleblowing procedures
· Electronic 'People Planner' scheduling system enabling real-time updates to reduce missed or late visits
· Thorough staff induction aligned with Care Certificate standards, with regular supervision every 2-3 months and annual appraisals