Arriva Care Services Limited

Inspection reports (3)

1. Inspection report · 2023-05-11

   Framework: KLOE · 10 pages · 79 KB · PDF

   Good
   safe: Goodwell-led: Good

   Arriva Care Services Limited received a Good rating across both inspected key questions (Safe and Well-led) following a focused inspection triggered by concerns about people's environments and MCA application. No evidence of harm was found; the service demonstrated strong safeguarding, consistent staffing, robust governance, and a positive person-centred culture.

   Strengths

   • · Consistent staffing with no agency staff use, ensuring people received care from staff who knew them well
   • · Strong safeguarding culture with staff confident in reporting concerns and up-to-date policies
   • · Effective out-of-hours management support available to staff, relatives and people at all times
   • · Person-centred culture with people involved in staff recruitment interviews and service development
   • · Robust governance including daily/weekly audits, spot checks, and on-the-spot monitoring forms
2. Inspection report ·