moderate“At the last inspection, there was a lack of proper oversight of the service, policies were not followed and auditing and checking processes were not sufficiently robust. This was a breach of Regulation 17”
staff competency
1 finding
minor“Some of the staff are very good, the younger ones [care workers] are not, they don't know what they're doing and they often don't do the things that they should.”
communication with families
1 finding
minor“Previously the registered manager told us they sent people and their relative's newsletters...however these had not been sent out for several months”