GN Wellsprings Care Services Ltd received a Good rating across all five key questions at its first inspection since registering in February 2015. The service demonstrated strong person-centred values, safe staffing and recruitment practices, and effective leadership by a hands-on registered manager.
Strengths
· Regular, consistent teams of support workers allocated to each person, fostering strong relationships and continuity of care
· Robust recruitment process including DBS checks, reference checks, and behavioural assessment during induction
· Person-centred care plans written from the individual's perspective, capturing preferences, likes, dislikes and outcomes
· Registered manager and team leader regularly on the care rota, maintaining hands-on oversight and understanding of frontline practice
· Effective communication culture across staff, management, people and families, with out-of-hours on-call support
GN Wellsprings Care Services Ltd achieved a Good rating across all five key questions at its April 2019 inspection, demonstrating consistent, person-centred care with safe staffing and medicines management. Minor shortfalls were noted in the completeness and timeliness of risk assessments and care plan updates, and a recommendation was made to strengthen data security around electronic systems.
Concerns (3)
moderateCare planning: “risks around people's mobility were not always updated when changes had occurred. For one person who needed to be hoisted, there was no information about the type of equipment, the right slings”
minorRecord keeping: “when changes happened, records were not always updated quickly enough.”
minorGovernance: “A recommendation for the registered manager was to consider steps to safeguard people's important information from being accessed unlawfully.”
Strengths
· Consistent staff allocated to the same people at regular times, relatives confirmed family members always received visits from consistent staff at the times arranged.
· Safe medicines management with trained staff, competency assessments, and MAR records checked by the registered manager.
· Staff were knowledgeable, caring and respectful, promoting people's dignity, privacy and independence.
· Robust recruitment process including DBS checks and references obtained before staff started work.
· Effective governance including monthly accident/incident reviews, quality assurance audits, and annual care plan reviews.