Good Neighbour Care

Inspection reports (4)

1. Inspection report · 2025-12-12

   Framework: KLOE · 10 pages · 78 KB · PDF

   Good
   safe: Goodwell-led: Requires improvement

   Good Neighbour Care is a small domiciliary care agency rated Good overall, with safe care delivery, consistent staffing and positive feedback from people and families. The Well-Led domain was downgraded to Requires Improvement due to inconsistent management oversight in the registered manager's absence and failure to submit the required Provider Information Return.

   Concerns (2)

   • moderateGovernance: “We were not assured of the registered manager's understanding of their regulatory responsibilities. The service was asked to complete a PIR in September 2022 however CQC did not receive a response.”
   • moderateLeadership: “The service management and leadership were inconsistent in the absence of the registered manager.”
   Strengths