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Date of Inspection: 31 July 2025 Balby Care and Home Services Ltd is a domiciliary care agency, providing personal care to people within their own homes. At the time of our assessment there were 40 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. A comprehensive assessment was carried out, covering all quality statements in each key question of Safe, Effective, Caring, Responsive and Well-led. At the time of assessment, the service was in the process of transitioning to a new care system. We found that care plans and risk assessments required further improvement within this transitional period, to ensure people’s need and any risk were fully assessed, reflected and documented. As part of our inspection, we analysed the electronic call monitoring data for the service and found some concerns. We saw data indicating there was little travel time between some calls, which correlated with short calls and or staff being late for people. The service was responsive to inspector feedback and provided assurances, the service had recently employed a member of staff who would be responsible for the oversight of care plans and risk assessments. In relation to care call times, the registered manager advised of the auditing tools they now had in place to ensure these were monitored, so people received the care they had been assessed to receive. We found the service had a strong management team in place. Staff told us leadership was strong and effective. Leaders had good processes in place to ensure staff had the right knowledge and skills to deliver care. We found the staff were well-thought of by people using the service and care was delivered in a person-centred way. People had the opportunity to access the local community with staff, and we found there was continuity in care, as people often received the same carers, whom people could build a positive relationship with.
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