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Date of assessment: 02 June to 23 June 2025. This assessment was carried out remotely and we did not visit the office. Medacs Healthcare Plc is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of our assessment there were 72 people receiving support with personal care. CQC only inspects where people receive personal care. This assessment was announced and carried out by 1 inspector. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. Prior to the assessment we reviewed information we had received about the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our assessments. We used all of this information to plan our assessment. During the assessment we spoke with the registered manager and sought feedback from staff. We reviewed a range of records. This included care records. We looked at staff files in relation to recruitment and staff supervision and reviewed a variety of records relating to the management of the service. We spoke with people receiving a service and their relatives to gain their feedback on how they felt about the care and support being provided. People’s needs were assessed prior to them receiving a service. This information was used to ensure people received person centred care and support which was documented in their care plan. Assessments were in place to minimise risks and ensure people received a safe service. People were protected from the risk of harm and abuse. People were supported by staff who had the knowledge and confidence to identify safeguarding concerns and understood their responsibilities for reporting accidents, incidents or concerns. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Medicines were managed safely. Staff received training in medicines administration and had their competency assessed before they were able to support people to take their medicines. The service worked in partnership with other health and social care professionals to ensure people’s needs were met and information was shared where required. Systems were in place to monitor the quality of the service. Accidents, incidents and safeguarding concerns were reviewed to help keep people safe and ensure appropriate action was taken. People and staff had the opportunity to provide feedback. People and staff spoke positively about the management of the service.
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