moderate“Some relatives and professionals told us, they had difficulties in communication with managers, some thought the deputy manager was the registered manager.”
leadership
1 finding
moderate“The service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
care planning
1 finding
moderate“People's goals and aspirations were recorded and known to staff, but support plans had not been developed to guide staff to know how to consistently support a person to achieve them.”
staff competency
1 finding
moderate“I also observe greatly variable understanding and experience in supporting someone who has a learning disability. I am not always confident around the stability of the staff team.”
staff training
1 finding
minor“There was mixed understanding or opportunities to apply active support approaches and the registered manager agreed the layout of the building did hinder people's ability to do more daily tasks.”
cultural competency
1 finding
minor“Some people did comment they were frustrated when trying to communicate with staff who had limited spoken English.”