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Diversity Health and Social Care Ltd provides care and support to people living in their own home. Not everyone using Diversity Health and Social Care Ltd receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 128 people using the service. We carried out our remote assessment activities between 14 May and 21 May 2024. This assessment was carried by using technology such as video and telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. We visited the location on 15 May 2024 to collaborate our evidence. We looked at 13 quality statements; learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risks, safe and effective staffing, infection prevention and control, medicines optimisation, assessing needs, delivering evidence-based care and treatment, how staff, teams and services work together, supporting people to live healthier lives, monitoring and improving outcomes, and consent to care and treatment. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
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