moderate“medicine administration records had not always been completed accurately and we could not be sure people had received their medicines as prescribed.”
critical“one person was receiving paracetamol four times a day...staff were giving this person paracetamol without leaving the correct length of time between doses.”
moderate“Staff had continued to apply cream to one person when the course of medication had been completed.”
record keeping
1 finding
moderate“Where handwritten prescriptions had been entered onto the MAR they were not signed or countersigned in line with good practice guidance.”
missed or late visits
1 finding
minor“one relative told us...there had been a decline in service provision during the week of our inspection, in terms of the times of calls...since the registered provider had agreed to increase the number of people”