moderate“one summary care plans contained statements that the person lacked capacity, however the person had signed consent to some aspects of their support including the management of their finances”
end of life care
1 finding
minor“There was very limited information to show how people's wishes for this aspect of their care had been discussed...more individual detail was needed.”
incident learning
1 finding
minor“The systems in place to capture lessons learnt were often informal. We discussed with the registered manager the need to make clearer records”
record keeping
1 finding
minor“The registered manager told us they took action when people raised informal concerns, however did not document these.”
governance
1 finding
minor“the provider's website contained a link to the last inspection report on the CQC website, the rating was not included.”