minor“Some people were not always happy about care workers timekeeping or changes to their care worker.”
staff training
1 finding
minor“The younger carers are not as dedicated as the older carers. I don't think they get enough training.”
communication with families
1 finding
minor“Yesterday my carer was very late and the office didn't ring me and tell me what was happening.”
person centred care
1 finding
minor
“Sometimes if a non regular carer comes in, they don't know me or my house well and some things are not kept in order.”
record keeping
1 finding
minor“Staff application forms asked people about their marital status. They did not ask candidates to declare if they had any criminal convictions.”
staff competency
1 finding
moderate“Records showed that one newly recruited staff member had a number of criminal convictions...The registered manager told us they planned to do a risk assessment on this but it had been overlooked.”