Your Life (Hitchin) was rated Good across all five key questions at its February 2016 inspection, with two people receiving personal care in a purpose-built assisted living scheme. The service demonstrated strong person-centred practice, effective safeguarding, appropriate staffing, and well-embedded quality assurance processes under a well-regarded registered manager.
Strengths
· People felt safe and well supported; staff trained in safeguarding and knew how to report concerns
· Safe and effective recruitment practices ensured staff suitability for their roles
· Sufficient staffing levels maintained to meet people's care and support needs in a timely way
· Staff trained to support medicines safely and had detailed guidance on prescribed medicines
· Risks to health and well-being identified, assessed and reviewed to promote independence
Your Life (Hitchin) achieved a Good rating across all five key questions at this announced inspection on 21 August 2018, with no breaches of regulation identified. The service demonstrated consistent standards in safety, person-centred care, staff support, and governance since its previous inspection in February 2016.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding and abuse recognition
· Medicines managed safely with regular audits and competency assessments
· Sufficient trained staff with safe recruitment practices including full DBS checks before employment
· Staff described as kind, caring and respectful, treating people with dignity and promoting independence
· Detailed, person-centred care plans including life histories, likes and dislikes, and one-page profiles