minor“Sometimes staff recorded the wrong reason by using the wrong code. The provider was looking into simplifying this process to reduce recording errors.”
communication with families
1 finding
minor“We received mixed feedback from relatives as to whether the provider always gave them feedback after raising a concern.”
staff competency
1 finding
minor“Some relatives told us they thought some support workers' skills could be improved in this area... 'Some of the carers are not sure how the equipment in the kitchen works.'”