YourLife (Kendal) was rated Good across all five key questions at its May 2020 inspection, with four people receiving personal care in a purpose-built extra care housing setting. The service demonstrated strong person-centred care, effective safeguarding, robust infection control during COVID-19, and a positive learning culture led by an engaged registered manager.
Strengths
· People reported feeling safe and were protected from abuse and avoidable harm by trained staff.
· Robust infection control procedures in place, including specific COVID-19 guidance during the pandemic.
· Staff treated people with kindness, dignity and respect, promoting independence and person-centred care.
· Effective complaints procedure with the registered manager actively encouraging feedback.
· Registered manager conducted thorough needs assessments and developed individualised care plans.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Managers and staff being clear about their rolesGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving care; Engaging and involving people using the service, the public and staffGood
YourLife (Kendal) received a Good rating across all five key questions at its first inspection since registering in August 2015, with three people receiving personal care at the time. The service demonstrated safe, person-centred care with well-trained staff, effective governance, and an approachable registered manager, with no significant concerns identified.
Strengths
· People felt safe with staff and risks were identified and managed through completed risk assessments
· Sufficient staffing levels with staff reporting adequate time to provide care
· Robust pre-employment checks including DBS verification
· Staff trained and competency-checked before providing personal care independently
· Care plans were detailed and updated promptly when needs changed