minor“Records showed staff were not always asking people about their sexuality, which is a protected characteristic under the Equality Act 2010.”
communication with families
1 finding
minor“the records were presented in a way which was not suitable for people with, for example, dementia or those with poor eyesight. The font was small and staff had not taken any steps to present information to people in another format”
governance
1 finding
minor“the registered manager was not fully aware of their responsibility to be making sure they met the needs of all protected characteristics under the Equality Act 2010. They were also not fully aware about their responsibility to meet people's communication needs.”