minor“one person's plan required more detail about supporting the person to avoid developing pressure sores. Another person's plan needed more information on to support the person in the event of an infrequent epilepsy seizure.”
record keeping
1 finding
minor“we noted a factual error in one person's plan that had not been identified. The registered manager addressed this immediately.”
communication with families
1 finding
minor“the provider called people to let them know if staff were running late, although this was not regularly.”