Ordinary Lifestyles, a supported living provider in Manchester, was rated Good across all five key questions at its June 2023 inspection, maintaining the same rating as its previous inspection in 2018. The service demonstrated strong person-centred care, consistent staffing, effective governance and outstanding feedback from people, relatives and external professionals.
Strengths
· Consistent, dedicated staff teams who knew people extremely well and had often worked with them for many years, fostering meaningful relationships.
· Strong person-centred culture aligned with Right Support, Right Care, Right Culture guidance, with people placed at the heart of all decisions.
· Proactive medicines management including following STOMP principles to reduce reliance on behaviour-controlling medications.
· Innovative communication approaches including pictorial rotas, Makaton, personalised communication dictionaries developed with Speech and Language therapy.
· Highly praised by all relatives, staff and external healthcare professionals, with no complaints raised at time of inspection.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood