moderate“45% of respondents did not always get their visit at the expected time.”
staffing levels
1 finding
moderate“At the time of the inspection there were nine members of staff isolating due to COVID. This presented a challenge”
communication with families
1 finding
moderate“Some people did not receive a rota informing them of who would be visiting. They were not always told about staff changes or if visits were going to be late.”
person centred care
1 finding
minor
“one person said their preference regarding the gender of staff was not always met due to staffing issues, and this left them feeling anxious at times.”
complaints handling
1 finding
minor“some people were unsure of the process but said they or their relatives would contact the office if necessary.”