KT's Care Angels Ltd improved from requires improvement to good following a focused inspection covering Safe, Responsive and Well-led. The provider had addressed the previous breach of Regulation 17 (good governance) and acted on recommendations regarding person-centred care planning and staff deployment.
Strengths
· People felt safe with staff and risks were assessed and managed
· Sufficient staffing levels with no missed calls reported
· Safe medication administration with training and competency checks
· Person-centred care planning involving people and relatives
· Effective audits monitoring quality of service
Quality-Statement breakdown (12)
safe: Staffing and recruitment
Good
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood