critical“Staff are not always provided with suitable training to meet people's needs. This is a breach of regulation 18(2) (Staffing) of the Health and Social Care Act 2008.”
staff competency
1 finding
critical“The provider and registered manager were unable to demonstrate that a director...had appropriate current training and was sufficiently competent for this role.”
governance
1 finding
critical“Systems to oversee the quality of staff training were not effective in identifying concerns...a continued breach of regulation 17.”
record keeping
1 finding
moderate“Records related to people's care were held across different phone apps and written records and it was difficult to be certain if staff were always guided about where to find all the information.”
care planning
1 finding
moderate“One risk assessment for a health condition which included guidance for staff to administer a rescue medicine they were not prescribed.”