Bluebird Care (Wandsworth), a domiciliary care agency supporting 96 people with personal care, was rated Good overall with Safe rated Good and Well-led rated Outstanding at this focused inspection. The service demonstrated exceptional leadership, a person-centred culture, robust safeguarding and medicines management, and strong continuous learning supported by digital systems.
Strengths
· Robust safeguarding systems and processes that protected people from abuse
· Exceptionally well-led service with open, honest and transparent culture
· Holistic, person-centred risk assessments developed in partnership with people, relatives and healthcare professionals
· Safe medicines management supported by a digital system with audits and competency testing
· Robust recruitment with values-based interviewing and informal mentoring of new staff
Quality-Statement breakdown (10)
safe: Assessing risk, safety monitoring and management
Good
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Engaging and involving people using the service, the public and staff; working in partnership with othersOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourOutstanding