moderate“staff were still not receiving annual appraisals to promote their development.”
record keeping
1 finding
moderate“Systems were not in place to record additional staff training and qualifications. The provider had requested a copy of staff certificates in July 2020, but this was not in place at the time of inspection.”
governance
1 finding
moderate“Management audits were carried out to identify improvements. However, the actions were not always detailed and did not show how this had been embedded in the service.”
person centred care
1 finding
minor“Satisfaction surveys were carried out with staff and people; but these were at provider level. This meant the service could not always identify what was working well in the service.”
communication with families
1 finding
minor“Staff confirmed they take part in surveys but do not always get feedback. Relatives and professional surveys had not been sent out due to the COVID-19 pandemic.”