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Date of Assessment: 13 November to 20 December 2025. The service is a domiciliary care agency providing personal care to older adultswith dementia and physical disabilities. Care plans did not detail people’s full health diagnoses and personal information, this meant we could not be assured a responsive approach to people’s changing needs would be actioned. Risk assessments were generic and not person centred. People were supported by enough staff who were safely recruited and well trained. Staff respected people’s privacy and dignity and encouraged people to maintain their independence as much as possible. People’s individual communication needs were considered and included in care planning and staffing decisions. The provider welcomed feedback and listened to people’s views and acted on any feedback. People’s care was planned around their individual needs. People spoke positively about the care they received. People felt involved with the planning of their care. People knew how to raise concerns and felt these would be responded to. We received positive feedback about staff and the management team and people felt safe when receiving care and support. The provider had established systems in place to provide oversight of the care provided. Action was taken to address any concerns and make improvements to people’s experience of care and the service. There was a culture of learning and compassion toward people in receipt of care
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