ADSS Safeharbour Memory Wellbeing Centre is a specialist domiciliary care agency for people living with dementia, rated Good overall following a focused inspection of Safe and Well-led. People received safe, person-centred care underpinned by robust monitoring, consistent staffing and a culture of continuous improvement.
Strengths
· Medicines safely managed with regular staff competency checks and follow-up of errors
· Individual risks assessed including dementia-specific risks such as self-neglect and continence
· Consistent staff visiting the same people, building strong relationships with families
· Robust electronic care planning system used to monitor visits, medicines and care as a live event
· Safe recruitment process including DBS checks and employment history verification
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood