Abantu Care Services improved to Good across all five key questions, resolving previous breaches of regulations 9, 12 and 17 found at the 2019 inspection. People reported feeling safe and well cared for by kind, competent staff supported by robust risk assessments, medicines management, training and governance systems.
Strengths
· Risks to people were assessed holistically and robustly with detailed guidance to staff
· Medicines were managed and administered safely by trained and competent staff
· Robust recruitment checks including DBS were completed before staff started work
· Electronic Call Monitoring (ECM) system used to monitor visits and staff punctuality
· Staff received comprehensive induction, ongoing training, regular supervision and annual appraisals
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Continuous learning and improving care; Managers and staff being clear about their rolesNot rated
well-led: Planning and promoting person-centred, high-quality care and support with openness; duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated