minor“staff were recording the start time of care calls, they were not always recording the time they finished which meant there was no evidence that they stayed the full length of time.”
medication management
1 finding
minor“where hand written prescription details were written on people's MARs there was no double signature to confirm accuracy of the information.”
staff training
1 finding
minor“We noted some staff training was overdue. However, the provider's operations manager was able to demonstrate to us this had been identified and courses were being arranged.”